Business paying for fake 5 star reviews on Google Maps | Google Business Profile (GBP) & Google Maps

Business paying for fake 5 star reviews on Google Maps | Google Business Profile (GBP) & Google Maps


CASE ID: [3-5931000040990]

Hello, ;)

I am writing to you because I conducted an in-depth investigation into a business that I believe has been buying fake 5-star reviews in bulk since 2023.
At the end of my investigation, I reported this to Google through the Business Redressal Form and attached my evidence.

Today, it has been four months, and so far, Google has taken 0 action. It honestly makes me wonder whether buying fake reviews is allowed.

Link to all the evidence : https://docs.google.com/document/d/1HKpGcV9KGCerdnf9fQQq_a_B4vSTYwbDqlwobCL0PaE/edit?usp=sharing

During my investigation, I was able to identify part of a network of accounts. I found 95 accounts that reviewed the exact same businesses on Google Maps across France, despite the geographical distances involved. For example, 32 people who reviewed this business also reviewed the same clairvoyance business in northern France, and 21 reviewed the same locksmith/glazier business.

Is it normal for Google to take no action after 4 months ? What more can I do?

I doubt that most reports are as detailed as mine, with an investigation, screenshots, linguistic analysis, identification of part of the account network, analysis of the account profiles, and so on.
Despite all this, Google has still done nothing four months later.

Thank you for your help!



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