I manage the GBP for a verified basement waterproofing and foundation repair business in Omaha, Nebraska. Between April 23 and May 20, 2026, we received 10 new reviews. Six were removed in a batch between May 18-20 and all had been publicly visible for 1 to 4 weeks before disappearing simultaneously.
THE PATTERN:
The only consistent difference between removed and surviving reviews is reviewer Google account authority:
Removed (6 reviews): Reviewer account sizes:
– 4 reviews, 0 photos
– Account size unknown
– 3 reviews, 0 photos
– 4 reviews, 2 photos
– 2 reviews, 0 photos
– 2 reviews, 0 photos
Survived (4 reviews): Reviewer account sizes:
– 6 reviews, 0 photos
– 6 reviews, 1 photo
– 6 reviews, 11 photos
– 4 reviews, 0 photos
Every reviewer with 6+ Google reviews survived. Five of 6 removed reviewers had 4 or fewer Google reviews.
COMPLIANCE:
- No incentives. No review gating. No on-premises pressure.
- No staff quotas. Standard post-service verbal ask and SMS
- follow-up only. All genuine local Omaha customers.
WHAT I HAVE TRIED SO FAR:
– GBP support case filed May 20, generic automated response only, no human review received yet
– GBP Help Community post published May 21, awaiting Product Expert response
MY QUESTIONS:
1. Has anyone successfully gotten batch-removed genuine reviews reinstated through Google support or the Help Community? What actually worked?
2. Should I contact each reviewer directly and ask them to submit Google’s Customer Missing Review form on their end? Is that worth pursuing at this stage?
3. Any other approaches the community recommends for getting these reviews back?
All suggestions welcome. The business owner is genuinely concerned and I want to exhaust every legitimate option before accepting these as permanently gone.
Thanks